This Privacy Policy explains how Everest Trekking Company collects, uses, and protects personal information provided through this website. By using our site or making a booking inquiry, you agree to the practices described here.
Who We Are
Everest Trekking Company is a licensed trekking operator registered in Nepal, based in Thamel, Kathmandu. We organise guided treks and peak climbing expeditions in the Nepal Himalaya, including the Everest Base Camp trek. Our website address is https://everesttrekkingcompany.com. You can contact us at info@everesttrekkingcompany.com or by phone at 9869225929.
Information We Collect
We collect personal information only when you actively provide it. This includes information submitted through our booking inquiry form, contact form, or direct email. The data we collect typically includes your name, email address, phone number, nationality, and travel dates. We do not collect sensitive personal data such as financial account details through this website.
When you visit our site, standard server logs may record your IP address, browser type, referring URL, and pages visited. This data is used only for security monitoring and aggregate traffic analysis.
How We Use Your Information
We use your personal information to respond to trek inquiries, process and confirm bookings, send pre-departure information and trip logistics, and communicate updates relevant to your booked itinerary. We do not use your contact details for unrelated marketing without your explicit consent. We do not sell, rent, or share your personal information with third parties for their marketing purposes.
Booking Data and Third Parties
To complete a booking, we may share your name, nationality, and travel dates with Nepal government bodies including the Department of Immigration and the Nepal Tourism Board as required for trekking permits. We may also share relevant details with our ground staff and partner lodges involved in your itinerary. All such sharing is limited to what is necessary to operate your trip.
Payment processing is handled externally. If you pay online, your payment is processed by the payment gateway provider and we do not store your card or payment account details on our servers.
Cookies
Our website uses cookies to improve your browsing experience. A cookie is a small text file stored in your browser. We use cookies to remember your preferences and to understand how visitors use our site through analytics tools. You can control cookie settings through your browser. Disabling cookies may affect how some parts of the site function, but you can still access all content and submit inquiries without cookies enabled.
If you submit a comment or contact form, a cookie may be set to save your name and email so you do not need to re-enter them on future visits. These cookies last for up to one year.
Embedded Content and External Links
Pages on this site may include embedded content such as maps, videos, or social media posts. Embedded content from third party platforms behaves as if you visited those platforms directly. Those providers may collect data about you, use cookies, and track your interaction with that content according to their own privacy policies.
Links to external websites are provided for reference. We are not responsible for the privacy practices of those sites.
How Long We Retain Your Data
Booking and inquiry records are retained for up to five years for accounting, permit compliance, and customer service purposes. If you request deletion of your data and we have no legal obligation to retain it, we will remove it within 30 days of your request.
Comments left on this site, if any, are retained until you request their removal or until we determine they are no longer relevant.
Your Rights
You have the right to request a copy of the personal data we hold about you, to correct inaccurate data, and to request deletion of your data where no legal retention obligation applies. To exercise any of these rights, contact us at info@everesttrekkingcompany.com. We will respond within 30 days.
Data Security
We take reasonable steps to protect personal information from unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Staff with access to booking data are trained to handle it confidentially. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children
Our services are intended for adults or minors travelling with a parent or guardian. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected such information in error, please contact us and we will remove it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version is always available at this URL. Material changes will be noted at the top of this page with the date of revision. Continued use of the site after changes are posted constitutes acceptance of the updated policy.
Contact
For any questions about this Privacy Policy or to submit a data request, contact us at info@everesttrekkingcompany.com or call 9869225929. Our office is open 6 AM to 9 PM daily, Thamel, Kathmandu, Nepal.